Vogue | Wadi Al Safa Villa The Fields by Elie Saab

Horrible Experience Positive: The location was decent Negative: Absolutely Horrible Experience – From Booking to Checkout! This was hands down one of the worst stays I have ever experienced. The problems started right from the booking process and continued throughout our stay. Firstly, the property was falsely advertised as a five-bedroom property, when in reality, the fifth bedroom was a tiny maid’s room! The listing clearly mentioned a twin bed, which was completely misleading. When I raised this issue, I was simply told that the website had made a mistake. How is that the customer’s problem? Despite the false advertising, absolutely no compensation or reasonable solution was offered. Then came the check-in disaster. Check-in was supposed to be at 3:00 PM, yet the cleaning lady was still at the property until 5:20 PM! To make matters worse, they sent us the wrong entrance confirmation, leaving us waiting for another 25 minutes before they finally provided the correct one. As if that wasn’t enough, they also sent us the wrong Google Maps location, causing us to drive around in circles trying to find the property. And unfortunately, things only got worse once we finally got inside. * Broken chairs at the property. * Broken TV, which they eventually fixed after a couple of hours, but that doesn’t excuse the fact that it wasn’t working when we arrived. * Poor cleanliness, with bathrooms that were still dirty and a property that clearly hadn’t been cleaned to an acceptable standard. * Extremely uncomfortable beds. I can confidently say these were some of the worst mattresses I have ever slept on in my life. What makes this experience even more frustrating is the complete lack of accountability. From misleading advertising to delayed check-in, incorrect instructions, broken furniture, poor hygiene, and uncomfortable beds, there was genuinely not a single aspect of this stay that met even basic expectations.